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Help-Manny16 Honor Student
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Message 1 of 2
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HP Recommended

Restoration incomplete loop

HP Notebook 15-ay011nr
Microsoft Windows 10 (64-bit)

**my original post got flagged for trying to bypass the password but the laptop doesn’t even give me a chance to enter one it immediately after clicking sign in says restoration incomplete. Also an administrator account was never made on the laptop**

 

I have a HP Notebook 15-ay011nr that has windows 10 64 bit (I think) I got it second hand from a friend and he tried to perform a reset before giving it to me. When I first tried to log on it wanted me to enter an administrator password but when I clicked to enter the pass word a black screen pops up with “hp Recovery Manager” across the top and it says Restoration Incomplete and it gives me three options to choose from 1) save log 2) details 3) retry. When I hit retry it just continuously loops back to the same screen also on the screen another window is seen with “C:\windows\system32\cmd.exe” and under that it repeats the sentence “The system cannot find the drive specified” 6 times. I’ve ran a system test but it comes back as passed with no failure IDs. I’m completely lost, and I don’t have a lot of computer knowledge so please any help is needed! 

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Distinguished Professor
Distinguished Professor
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Message 2 of 2
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Flag Post
HP Recommended

Restoration incomplete loop

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

TRY starting in Safe Mode? 

https://www.drivereasy.com/knowledge/how-to-enter-safe-mode-in-windows-10/

 

TRY making a USB to install W10.

https://www.microsoft.com/en-gb/software-download/windows10

 

 

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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