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‎10-24-2020 02:24 PM

HP Recommended
Product: 17-AN012DX
Operating System: Microsoft Windows 10 (64-bit)

I left my laptop running during the night and wake up to it being turned off. I turned it on to see this 

BC642E6A-098D-4521-86AD-CDDBACDD55EC.jpeg

 After trying many advanced options to no avail I decided to fac reset it only to see this

F09CAC63-2940-4394-892E-E9327F8A2AEB.jpeg

1 REPLY 1

‎10-24-2020 04:01 PM

HP Recommended

Hi:

 

Turn on the PC.  Immediately press/Tap the ESC key to get the menu of options.

 

Select the F2 diagnostics option and test the hard drive to make sure it is OK.

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