Restoration incomplete

[Ads1968]

I am not very computer savvy in trying to back up my desktop hp restoration incomplete shows up as I don’t have enough storage space to continue. The screen won’t let me do anything to the point where I am unable to open the dvd drive. How can I cancel this back up - please help I’m feeling quite stupid

[banhien]

@Ads1968 

Millions of different models/products out there, what is yours ? Please use the following way to find out the model/product of your machine

           https://support.hp.com/us-en/document/c00033108

For YOUR security reason, please do NOT post its Serial number (s/n) on Internet.

Regards.

[Ads1968]

Hi - it’s a Hp all in one pc

[Prométhée]

hi

Product number (SKU, part number): Use this number to download the correct drivers or find support documents. For example, 5ES85EA or 5ES85EA#ABA.

[Ads1968]

My screen won’t let me do anything the message comes up - restarts - comes back up I cannot get rid of it 

[Ads1968]

Maybe the best solution is to direct me how to manually open the dvd  at the back of the screen as there is no button? Then I could attempt to save the details on a DVD and see if that works? 
it’s the all in one pc

[Prométhée]

If you do not give the exact model of the computer we will not be able to help you effectively.
all in one is not a model, please give the product number as mention, and where the exact model
this is an all in one model for example

HP Pavilion All-in-One - 24-b204np PC 

Product Number

1JT48EA

maybe with this @banhien  will be able to continue to help you

[Ads1968]

Hi product number is hp. 20-c002a

amanda