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‎10-18-2019 07:07 AM

HP Recommended
Product: HP ENVY x 360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I have just bought a new laptop and I want to restore from a backup of my old laptop that's on an external hard drive. I have tried virtual support assistant and HP support but they don't have the answer to what I thought would be a simple question. Can anyone help me please?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-18-2019 08:41 AM

HP Recommended

@Linny53 

You can't restore one PC using the backup for another, that does not work.

 

If you only backed up files, that is a different situation -- but you need to tell us HOW you did the backup.



I am a volunteer and I do not work for, nor represent, HP

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1 REPLY 1

‎10-18-2019 08:41 AM

HP Recommended

@Linny53 

You can't restore one PC using the backup for another, that does not work.

 

If you only backed up files, that is a different situation -- but you need to tell us HOW you did the backup.



I am a volunteer and I do not work for, nor represent, HP
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