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‎01-24-2025 06:15 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-cp0000 (2Q7W8AV)
Operating System: Microsoft Windows 11

My laptop would not boot and I cleaned / erased the hard drive. I am now attempting to use the the HP recovery manager to load Windows 11 from a USB drive and the process keeps restarting when the manager starts restoring files to the hard drive. I ran hardware diagnostics and everything checks out fine. Not sure what to do if HP's recovery won't work.

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5 REPLIES 5

‎01-24-2025 07:23 AM

HP Recommended

If the recovery media isn't working, your only other option would be to use the Microsoft media creation tool to create a bootable USB installation flash drive (2nd option) at the link below:

 

Download Windows 11

 

After W11 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP 17.3 inch Laptop PC 17-cp0000 IDS Base Model Software and Driver Downloads | HP® Support

 

 

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‎01-24-2025 09:16 AM

HP Recommended

Thanks, but I started with the MSFT media creation for Windows 11 on a USB drive but the program doesn't recognize drivers when they are on the same USB device. I have an AMD Ryzen and most things I read about give the drivers for an Intel system. Very frustrating.

 

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‎01-24-2025 09:44 AM

HP Recommended

Yes, I have read some posts from other forum members that experienced that problem.

 

Unfortunately, I don't know what the solution is because there are no storage controller drivers needed for AMD platforms.

 

I have a HP Envy x360 15-ee0047nr notebook with an AMD Ryzen 5 4500U processor and a 512 GB NVMe SSD and I have clean installed W11 twice on it over the last couple of years and had no problems at all.

 

Some folks for whatever reason indicated that they were able to reinstall Windows by disabling the secure boot setting in the BIOS.

 

Why that would make any difference I would have no idea.

 

You might want to post on the AMD support forum, but I have not seen any concrete information anywhere for how to solve the problem.

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‎01-24-2025 09:47 AM

HP Recommended

Thanks, did that in BIOS as well. I will check AMD community.

 

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‎01-24-2025 12:54 PM

HP Recommended

Does this sound like a defective hardware issue? Would replacing the hard drive be a solution or maybe something else?

 

Thanks

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