Restore stuck on 62%

[Dabbo]

After doing system update the laptop won't restart. Tried system restore and it's stuck on 62%. It's not responsive to anything else

[IT_WinSec]

Hi @Dabbo

Welcome to the HP Support forum. Thank you for posting.

This could be caused because of hardware issue (less likely) or because of corrupted recovery partition (software issue). Windows update/upgrade can cause such thing.

Perform some basic hardware checks to rule out hardware problem

1. Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

2. Power the computer back on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).

Let me know the test results. 

Could you tell me some info about your PC ?

Please, tell me your full PC model and product number (P/N). How to here > http://support.hp.com/us-en/document/c00033108

Did your PC originally come with Windows 8/8.1 or Windows 10  ?