12-03-2019 09:17 PM
I'm having issues restoring files I backed up to a USB before performing a factory reset earlier today. I've checked several other threads talking about this, but none have answered my specific question. My notebook started having issues after uninstalling and reinstalling PowerMedia Player and I couldn't get it to reboot after troubleshooting, so I just used HP backup and transferred my files to a USB before restoring the notebook.
I tried restoring the files using the application in the backup file, but it's instead trying to back up the current files (I think?). I select restore then check which types of files I want to restore and click next, but when the file restore window pops up it's asking where I want to save the backup files and the only option it gives me is the flash drive with my backup already saved on it. I'm assuming these are the current files as there's only 4.73 GB and my backup folder is about 28 GB.
I'm super confused about what to do as I've never performed a restore on this computer before and don't want to risk compromising my backup file. All of the files are .swm files. I've seen suggestions to download 7-zip to open the files manually but I'm not familiar with that software and wanted to see if there was a way around this or if I've just been doing it incorrectly. Any suggestions are appreciated.
12-06-2019 03:13 PM
@kk514 Welcome to HP Community!
Here's all you need to know about restoring files on the device, If you used HP Recovery Manager to backup files on your computer, you can use the same program to restore those files. Please note that the restore process can take between 20 and 40 minutes to start. Please do not close the Recovery Manager File Restore Program after starting the restore process.
During the HP Recovery Manager backup operation, a folder was created on the USB storage device, CD, DVD, or hard drive that you specified. Take note of the name of this folder. For example: Backup_2015-05-05 070557. Among the files listed inside this folder is an executable file named Restore.exe.
If you used the Microsoft Backup and Restore Center program to back up your files, you must use Microsoft Backup and Restore Center to restore your files. You cannot use HP Recovery Manager or HP Backup and Recovery Manager to restore files created with Microsoft Backup and Restore Center.
To restore backup files that you created using HP Recovery Manager, follow these steps.
Open the location to which you wrote your backup file, such as your USB storage device or DVD disc, and then copy the folder to a convenient location on your computer, such as your desktop.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
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12-10-2019 04:26 PM
I'm still hitting the same problem. After I select which files I want to restore (step 6, figure 5) and hit next I get a screen that says "where do you want to save the backup files". There are no options for me to select to save the file to unless I have a thumb drive in. I don't get the screen shown in step 7, figure 6.
12-11-2019 01:29 PM
If you are unable to see the next screen it means that the backup is corrupted or the backup is not done correctly. However, I recommend you start the process again and check one.
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I am an HP Employee