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HP Recommended
HP EliteBook 860 16 inch G10 Notebook PC (6V8W2AV)
Microsoft Windows 11

Hello,

How can I restore the license for windows? How can I find the activation key (there is no activation key in the computer documents). The computer won't turn on and I need to reinstall the system (HP recovery doesn't help). I don't know what to do (i'm far from service center and cannot ask help from them for 3 month). I don't want to wait.

 

Please help and gives the idea what to do.

1 REPLY 1
HP Recommended

Hi:

 

If your notebook came with W11 from HP, the Windows product key is encrypted in the BIOS of the notebook.

 

You can use the HP cloud recovery client software to create a bootable USB recovery drive that will reinstall W11, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the software.

 

HP İş Bilgisayarları - HP Cloud Recovery İstemcisini Windows 11'de ve Windows 10'da kullanma | HP® D...

 

Here is the link to the cloud recovery client software download:

 

H target=_blankP EliteBook 860 16 inç G10 Dizüstü Bilgisayar Yazılım ve Sürücü Ayrıntıları

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