Retail admin password for hp laptop

[M3anB3an]

Just bought this laptop from Walmart don't know the password to get into the laptop can someone please help me please

[SDJL · Accepted solution]

Hi @M3anB3an,

Welcome to HP Forums! I have read your post and wanted to help.

I understand that you bought the laptop from Walmart but do not have the retail login password. Is the OS on your laptop Windows 10? If it is correct, here is a link will help: http://windows.microsoft.com/en-us/windows-10/reset-your-windows-10-local-account-password

Let me know if it helps to resolve your problem.

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

[M3anB3an]

Thanks for your help

[SDJL]

Hi @M3anB3an,

You are more than welcome! Have a good day!

[edwarjb]

Hi I have this same problem; bought a computer from Walmart and it's locked. The password they gave me doesn't work. However the computer did not come with any recovery cds either; if I wipe like the reply says to do don't you have to have recovery cds? I don't want to wipe it and be able to access it just to not be able to do anything on it.

[pcfree]

did you solve your password issue