Retail admin password

[Dale7959]

I bought a hp stream 14 display model from Walmart and every time I try to reset it or add a program it ask for a retail admin password how can I fix this

[CherylG]

@Dale7959

Have you asked at Walmart about the password?

It may be a local Admin acct that you can reset using the steps here:

https://support.microsoft.com/en-us/help/4028457/windows-10-reset-your-local-account-password

[Dale7959]

They did not know it.

[CherylG]

If you can't reset it using the guide in link above -you will need to contact HP to order Recovery Media.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

[Dale7959]

I fixed it my self no thanks to hp

[CherylG]

Happy to hear you solved it. Not sure why you say "No thanks to HP". Walmart is the one who put a password on it that nobody knew.

[Dale7959]

Because when I called up and ask if there was anyway to get around it the woman told me yes she could help but it would cost me 45 dollars

[Dale7959]

Because when I called HP and ask if there was anyway to get around it the woman told me yes she could help but it would cost me 45 dollars

[HannlyGeekr]

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@CherylG wrote:

@Dale7959

Have you asked at Walmart about the password?

It may be a local Admin acct that you can reset using the steps here:

https://support.microsoft.com/en-us/help/4028457/windows-10-reset-your-local-account-password

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You need to try a password reset tools like ntpassword, ophcrack, passfolk or wingeeker.

but whatever the tool you use,  becuase it should be uefi-based pc,  so you need to enter the BIOS to change some settings.

https://wiki.manjaro.org/index.php?title=UEFI_-_Enable_Legacy_Mode