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‎08-01-2019 07:36 AM - edited ‎08-01-2019 07:37 AM

HP Recommended
@ieee488 wrote:
@CherylG wrote:

@ieee488

Perhaps I should have broken that into 2 sentences.My remark was referring to any place of purchase-even HP Online Sales. A laptop purchased from HP Sales can be returned just like any retail store but not after 2 months. HP Sales offers a 30 day return window.

I understood what you meant.

 

But the OP Mark seems to believe that he can just return a HP laptop to HP even though it was not purchased directly from HP.

 

Everything must be returned to point of purchase for a refund if within the return window.

If purchased from HP then it goes back to HP.

If purchased from Walmart1, it goes back to Walmart within the return window of 15 days.

If purchased from Best Buy, it goes back to Best Buy within the return window of 15 days. Although, Best Buy had a holiday return policy in place for 2018.

etc. etc.

 

After the return window, everything is repaired under warranty by HP.

 

.

Thanks for the information

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