Return printer bought from Walmart

[RFC89]

hi. I bought an HP printer from Walmart on August 7. Since then, I have not been able to get it to stay connected to any of my devices even though my Internet speed is good. How can I return it to HP?

[Dragon-Fur]

@RFC89 

Welcome to the HP Community --

Internet speed is part of keeping a device connected to your network -- speed is only part of the whole.

HP does not generally accept returns of products purchased at the HP Store beyond the return date. 

True -- you did not purchase the printer from the HP Store - a simple return does not apply.

Reminders

• HP Support does not generally provide free service for out-of-warranty devices or problems not covered by Warranty.
• Our HP Community is not HP Support; we do offer online help free of charge.

Try / Consider

Try to solve the underlying problem that is preventing the printer from staying connected --

Open your device HP Product Home

Select Category Troubleshooting to find help for common issues.

Look for a video that helps you solve your problem(s).

Scroll down (in this message) to section Message Content References

Still need help?

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New Post – Post New Question

Post your inquiry here in the Community -- Ask for help.

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

For example,

• In your post -- Provide the model of the device -  Product Home and the Operating System / version

 and

• Do NOT include the serial number -- What?  We cannot make use of the information and you should never post private information in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Include steps you have used to fix the problem.

 Post New Question

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Still want to contact HP Support?

HP Support might make a determination to replace or repair hardware that is in Warranty AND for a covered failure in that Warranty.

You first have to submit your request for Warranty repair -- HP will decide whether to accept the case and decide any actions as a result of the acceptance.  

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HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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What else?

HP Support does NOT free post phone numbers or private chat lines on the Internet.

If you were speak with someone "other than HP Support" and, for example, you refuse to give them your credit card number, they might hang up on you.  Scammers do not waste time on unwilling victims.

In this case, you are better off for having not been scammed out of your money, identify, and privacy.

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HP Services – Contact Information

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not hand over your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

You do not need Firewall protection.

Never allow strangers access to your computer, tablet, or phone.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

• HP Support  HP World-Wide Support
•  Store/HP.com USA HP Sales and Customer Service

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Help with Instant Ink - HP Instant Ink Support - Website 
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

Do not be a victim.

Stay vigilant.

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Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"