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‎05-07-2022 11:04 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15m-ed0023dx
Operating System: Microsoft Windows 11

I tried to go back to windows 10 as the 10 days after upgrading to windows 11 has not finished yet and it started with restarting and then gives a black screen for about 4 hours now. What should I do?

Category:
3 REPLIES 3

‎05-08-2022 01:29 AM

HP Recommended

hi

check and use hp cloud recovery if no other choice
If windows 11 still works back up your data

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎05-08-2022 08:50 AM

HP Recommended

I forced shutdown then open it and the lap opened still in windows 11 I don't want to try to go back again to windows 10 as I don't now what is the problem so what should I do ?

 

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‎05-09-2022 10:08 AM

HP Recommended

I'm sorry, but what more do you want me to tell you?
If you no longer want to go back to windows 10?

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please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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