Reverting back to windows 10

[Sc00ter00]

My first post, be nice to me please! In a nutshell, I upgraded my windows 10 laptop to windows 11when the option first came available. My laptop now crashes numerous times a day. There is nothing that seems to trigger the crash it just happens and I loose all my work. I want to do a complete format and go back to windows 10 but I cannot find how to do that without purchasing a new windows 10 disc. I would keep windows 11 if it would stop crashing but if that isn't possible I want to go back to windows 10. Any help would be greatly appreciated.

I have done all available updates to the operating system and to all extra hardware I'm using.

[Paul_Tikkanen · Accepted solution]

Hi:

You have a couple of options...

1.  Try the HP cloud recovery tool and see if it will reinstall W10 instead of W11.

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

2. Make a bootable W10 installer with the media creation tool from the link below and clean install W10

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

HP Pavilion Gaming Laptop - 16-a0032dx Software and Driver Downloads | HP® Customer Support

The W10 product key is in your notebook's BIOS, and you will not need it or need to know what the key code is to reinstall W10 using either method.

[Sc00ter00]

Paul, you are a life saver, thank you! I used option 2 and did a clean install of windows 10. Not a single crash yet. 

Again thank you!

[Paul_Tikkanen]

You're very welcome.

[Uur]

Hello my system is having the same problem and I planned on reverting it on Monday but today it went on a whole new level of crash.  It is stating that the boot device is not found and I should install a new operating system on my hard disk. I created a new post for this pls could you check it and tell me if u can resolve it. Here is the link Hard disk <3FO> - HP Support Community - 8321298

Thank you

[Paul_Tikkanen]

Hi, @Uur 

The only suggestion I can offer would be to try one of the two options I posted above.

If they don't work, then there is most likely a hardware issue of some kind which would require replacing the hard drive or Optane memory.