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‎09-30-2020 03:46 PM

HP Recommended
Product: HP Envy x360 Convertable

My right and left arrow keys only work half the time. When I first press them they don’t work and after a few presses they usually work. Sometimes they don’t respond at all though. Can anyone help me figure out a solution for this? I’m usually working on excel so it gets annoying not being able to use them.

1 REPLY 1

‎10-03-2020 07:32 AM

HP Recommended

@Waldabeast


Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

Please run a Keyboard Test from F2 Diagnostic and let me know if you face the same issue during the Test

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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