• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-14-2019 05:49 PM - edited ‎08-14-2019 05:50 PM

HP Recommended

Laptop was loading home screen when auto repair came up. It said the repair failed. I shut laptop down and started it back up

Whenever laptop boots up I get a 301 error message.

ran diagnostics and the following failure ID appeared. Don’t know what it means, can I fix the problem or do I need to have my laptop repaired?

 

FAILURE ID: 0SJF0K-94X9P2-XD7URA-60FC03

PRODUCT ID: 1WP50UA#ABA 

1 REPLY 1

‎08-14-2019 07:24 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 SMART Hard Drive Detects Imminent Failure, means the hard drive is about to fail, or has failed, needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook.  The HDD & R & procedure can be found in chapter 6.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

 

You may want to consider replacing the hard drive with a better performing, normally more reliable 2.5" solid state drive (SSD).

 

After you replace the hard drive, you can reinstall W10 by using the HP cloud recovery client utility to create a bootable USB installation drive.  You will need a 32 GB flash drive for that.

 

Here is an info link on how to use the HP cloud recovery client utility...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.