SMART Hard Disk Error

[SamTPG]

Hi All,

I have a HP Pavilion which is approx 2 years old (from purchase), I've been receiving the below message every time I switch my laptop on since November.  I've recently been told that I'm lucky the laptop hasn't crashed by now & I just need to replace the SSD hard drive.  I've also been told that reinstalling Windows would solve the problem, someone else also advised that removing Kasperksy would also help.  So I'm not sure the best route to take.

Along with the beow message the startup screen has also started showing very colourful lines, these disappear within a few seconds & the laptop is fully useable.

I know next to nothing about IT stuff, any help as to what I should actually do is gratefully received!  If I do need to replace the 256 GB SSD then what should I buy & do I need to upgrade to a 500GB or1TB?

Or will reinstalling Windows solve the problem?

Many thanks for your help!

Sam

Screen warning

[The_Fossette]

@SamTPG,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting a hard drive error on startup.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you run a test on the hard drive following the steps in the below article to make sure whether it is software or a hardware issue.

https://support.hp.com/in-en/document/c03467259

If the hard drive test pass, then follow the steps in the below article.

https://support.hp.com/us-en/document/c06201699

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!