• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-01-2022 07:26 PM

HP Recommended
Product: HP Notebook - 15t-da000 CTO
Operating System: Microsoft Windows 11

My laptop fell from the table and I all this then happened. Long DST test failed with Failure ID QAM63S-9M5B7K-XD7XHG-61DNO3. ANY HELP TO SOLVE THE ISSUE. 

Category:
2 REPLIES 2

‎09-01-2022 09:11 PM

HP Recommended
@KHYAS wrote:

My laptop fell from the table and I all this then happened.

@KHYAS 

 

Most likely the HDD itself was damaged physically (head crashed). You  have to replace its HDD and rebuild your machine using

 

              https://support.hp.com/us-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-03-2022 05:46 PM

HP Recommended

I have important data that I must need to retrieve. Can I still retrieve the data from the damaged hdd?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.