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‎03-22-2020 04:20 AM

HP Recommended
Product: Up notebook15
Operating System: Other

I was trying to factory reset after it wouldn't stop loading the hp logo then go black n blue. I've tried using a bunch of stuff not knowing too much about what I was doing I don't have windows 10 to reinstall and the only access to internet without the computer is my phone..right now when I turn on the power it says SMART hard disk check has detected an imminent failure. Is there anything I can do to recover the system? Will it work if I get the windows 10 disk and reinstall it.

1 REPLY 1

‎03-22-2020 07:13 AM

HP Recommended

Hi:

 

If you can't get into Windows now, you will have to replace the hard drive and reinstall the operating system.

 

You could try plugging the hard drive into a SATA to USB adapter and see if you can read the data on the drive and copy it to a working PC.

 

https://www.amazon.com/Sabrent-2-5-Inch-Adapter-Optimized-EC-SSHD/dp/B011M8YACM/ref=sr_1_4?keywords=...

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