SSD detection problem

[Charles_Jake999]

Hello everyone,

I am encountering an issue with my HP 15-da3020cy laptop. Here is a summary of the situation and technical details:

Basic Configuration:

• Model: HP 15-da3020cy

• BIOS: Insyde F.45

• Current Storage: 1TB HDD and 16GB Intel Optane module

• Processor: Intel® Core™ i5-1035G1 CPU @ 1.00GHz × 4

• RAM: 24GB

Issue:

I want to install a 512GB NVMe SSD to improve my system’s performance. However, neither the original Intel Optane module nor the new NVMe SSD are detected by my computer. Here is what I have tried so far:

1. BIOS Check: Unfortunately, the BIOS does not show any options to manage the present disks or enable additional features.

2. SSD Installation: I have correctly inserted the SSD into the M.2 slot, but it is not detected, even when I boot from a Linux Mint Live USB.

3. Testing with Linux: When booting with a Linux Mint Live USB, none of the disks appear in disk management tools like lsblk or fdisk -l.

What I have checked:

• Compatibility: According to Crucial and HP specifications, my computer supports SATA and PCIe NVMe M.2 SSDs.

• BIOS Update: I have not yet updated the BIOS because I am not sure if that will resolve the issue.

• Disabling Optane Memory: I have not found a clear option to disable the Intel Optane module in the BIOS.

Additional Context:

Some time ago, a Windows update failed, rendering the system unable to boot properly. Using Linux, I confirmed that my 1TB HDD still works correctly and is not corrupted.

Goal:

I want to install Windows on the 512GB NVMe SSD to benefit from better performance and use the current HDD for data storage.

Questions:

• How can I get the SSD to be detected by my system?

• Do I need to perform a specific BIOS update, or are there particular settings to configure?

Thank you in advance for your help!

[Raj_05]

Hi @Charles_Jake999,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Your HP 15-da3020cy laptop not detecting the new NVMe SSD and Intel Optane module can be challenging, but here are some steps you can follow to troubleshoot and potentially resolve the issue.

Steps to Resolve SSD Detection Issue

BIOS Update:

• Ensure that your BIOS is up to date. Sometimes, updates can include fixes for hardware compatibility issues. Visit the HP support website, download the latest BIOS update for your laptop model, and follow the instructions to update.

Check M.2 Slot Compatibility:

• Confirm that the M.2 slot in your laptop supports NVMe SSDs. Some M.2 slots only support SATA SSDs or specific configurations of NVMe SSDs.

Disable Intel Optane Memory:

• Intel Optane memory might be interfering with the detection of the new SSD. Here’s how to disable it:
  • Windows: If you have access to a working Windows environment, use the Intel Rapid Storage Technology (IRST) application to disable Optane.
  • BIOS: Restart your laptop, enter the BIOS setup (usually by pressing F10 during boot), and look for any options related to Intel Optane or RAID configuration. Disable Optane if an option is available.

Check BIOS Storage Settings:

• In the BIOS, navigate to the storage configuration settings. Ensure that the M.2 slot is enabled and check if there are options to switch between AHCI and RAID mode. Switching to AHCI mode might help in detecting the SSD.

Test SSD in Another Device:

• To rule out the possibility of a faulty SSD, try installing the NVMe SSD in another compatible device to see if it is detected.

[Raj_05]

Reset BIOS to Default Settings:

• Sometimes, resetting the BIOS to its default settings can resolve hardware detection issues. This can usually be done within the BIOS setup under a menu option like "Load Default Settings."

Install Windows from USB:

• Create a bootable USB drive with the Windows installation media using tools like the Microsoft Media Creation Tool.
• During the Windows installation process, choose "Custom Install," which should allow you to see all connected drives and partitions. If the SSD appears here, you can proceed with the installation.

Linux Compatibility:

• If you are still not able to see the SSD in Linux Mint Live USB using tools like lsblk or fdisk, it’s likely that the SSD is not being recognized at the hardware level. This reinforces the need to check BIOS settings and possibly update the BIOS.

By following these steps, you should be able to determine whether the issue is with the SSD, the BIOS settings, or another component

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support