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- SSD problem: Diagnostic says ok, but won't boot

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05-21-2024 10:07 PM
My wife's laptop is having issues. Kept getting stuck when it was going to sleep. Finally, it stopped booting. I couldn't get into recovery, so I used a Win 11 USB Recovery drive.
Symptoms:
Cmd->diskpart-> list disk/volume only shows the USB.
HP Diagnostics -> all of the tests show the HDis healthy and running fine
I updated the bios, and reinstalled storage drivers through the windows install, but it didn't change anything.
In bios, HRII Config -> IRST, The main drive is visible, listed as port 0, "non-raid", which I thought was strange, but there's no option to change that setting.
I went into HRII -> IRST -> Intel optane -> disable, and it seemed to work but it didn't seem to actually disable anything, and there is no option to re-enable it now.
I disabled secure-boot, etc, but again it didn't change anything except to make me input the bitlocker code.
Is the hard drive just dead? If so, why does HP Diagnostics show it's healthy? Is there something else I can do to get the computer to recognize the disk, so I can either repair boot records, etc, or even just reinstall Windows?
Any help is appreciated.
Thanks
Edit:
A few additional details:
When I try to access recovery, or boot, it gets stuck on the HP loading screen.
The IRST driver installed no problem, but the other two (controller, managed controller, vmd something) got stuck, eventually blue screened.
Edit 2:
ChatGPT seems to indicate it's a problem with the VMD storage controller, which wouldn't install.
I'll run more diagnostics and try to update the firmware, but if it doesn't work, I guess I need a new hard drive?
Solved! Go to Solution.
Accepted Solutions
05-22-2024 06:20 AM - edited 05-22-2024 10:23 AM
From your description your laptop came with Optane and you disabled it in the BIOS.
UEFI HII Configuration in the BIOS is a RAID setting which is specifically designed to manage Optane volume RAID configuration, and it is controlled with Intel RST driver (you should see IRST driver version if the HII Configuration is clicked). Disabling Optane in the HII setting means Optane's raid formation no longer exists. If the BIOS cannot detect the working HII Configuration, Windows may not be loaded properly.
Your hard drive is detected in the BIOS and passed the storage tests so it is healthy and working.
Your best option would be to use a bootable HP recovery usb drive that not only installs Windows, drivers and HP software but also reconstructs the Optane volume raid formation.
You need to use HP Cloud Recovery Tool to create the recovery media. For this you need a 32 GB usb drive and you can download the HP recovery tool from the Microsoft Store. Please see the link below for more info.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support
05-22-2024 06:20 AM - edited 05-22-2024 10:23 AM
From your description your laptop came with Optane and you disabled it in the BIOS.
UEFI HII Configuration in the BIOS is a RAID setting which is specifically designed to manage Optane volume RAID configuration, and it is controlled with Intel RST driver (you should see IRST driver version if the HII Configuration is clicked). Disabling Optane in the HII setting means Optane's raid formation no longer exists. If the BIOS cannot detect the working HII Configuration, Windows may not be loaded properly.
Your hard drive is detected in the BIOS and passed the storage tests so it is healthy and working.
Your best option would be to use a bootable HP recovery usb drive that not only installs Windows, drivers and HP software but also reconstructs the Optane volume raid formation.
You need to use HP Cloud Recovery Tool to create the recovery media. For this you need a 32 GB usb drive and you can download the HP recovery tool from the Microsoft Store. Please see the link below for more info.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support