Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-05-2020 07:34 PM

HP Recommended
Product: HP starwars edition 15-an051dx
Operating System: Microsoft Windows 10 (64-bit)

Hi there, i looked a lot in the forum and i do not find a way to solve my issue. I bought this laptop in Bolivia, here we do not have support or official stores or kinda. The stores are very bad and do not have specialized personal.

 

Well, the laptop comes with windows 10 by default with starwars stuffs , but the stupid seller has wiped the hdd and installed a spanish windows10 home iso. so HP recovery is not at all an option for me

 

I found this source in some post, so i want to install it:

https://support.hp.com/us-en/mediaorder/Star-Wars-Special-Edition-15-an000-Notebook/9033381/model/96...

BUT I DO NOT HAVE IDEA ABOOUT 

First name * 
Last name * 
Email * 
Confirm email * 
Phone number * 
Company 
Shipping Street address * 
Address line 2 
Shipping zip code *  
OF THE PERSON WHO BOUGHT THIS ONE AND CARRIED THIS TO BOLIVIA
Do i have any chance for make a fresh install to this laptop as come from fabric with all starwars stuff?
1 REPLY 1

‎01-06-2020 03:06 AM

HP Recommended

Hi

If you know the SKU: it could help....

EXAMPLE

Product Name
15-an097nr
Product Number
T0D90UA

 

 

Best Guess  is....

https://support.hp.com/gb-en/product/star-wars-special-edition-15-an000-notebook-touch/9054854

 

 

https://support.hp.com/gb-en/drivers/selfservice/star-wars-special-edition-15-an000-notebook-touch/9...

R2-D2 Application

1.00 Rev.A 7.3 MB Oct 27, 2015 Download

 

But the SKU: is better to pinpoint your PC.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.