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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- STOLE LAPTOP

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02-04-2021 07:32 PM
I HAD A LAPTOP STOLOEN WITH WINDOWS 10 AND I HAVE THEN SERIAL NUMBER AND FEW OTHER THINGS WITH IT. MY IDENTY WAS STOLEN AND WAS USING THIS TO SECURE MY INFORMATION AND NNEED HELP FINDING IT IF POSSIBLE FOR IMJ BEING EXPOSED AGAIN
02-05-2021 08:10 AM
Sorry, but this is only a Support Community staffed mostly by volunteers and we can do nothing to track or recover missing property.
If you were signed into your device using a Microsoft account (you would know because your login screen would have shown an email address or you would be using a PIN code), then you can follow these instructions from Microsoft:
https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device
But, if you were signed in to your device using a local account, then you are basically out of luck.
What I recommend is contacting HP using this link: https://support.hp.com/us-en/contact-hp?openCLC=true
2) Contact the local law enforcement authorities about the lost PC -- provide them all the information they need and show them proof of ownership. You will most likely need to this to have then return the lost PC to you if they find it
3) When the lost PC is returned, contact Absolute Software to see about getting Lojack for it. That enables you to report a lost PC and then locate it, once it is then connected to the Internet.
I am a volunteer and I do not work for, nor represent, HP