STOP CODE: CRITICAL PROCESS DIED

[AdrianCata]

Hi everyone,

I've been having trouble recently with my HP Notebook -15 -bs560na / Memory 4GB/ Storage hardware 1TB 5400 rpm SATA, Windows 10 Home 64 OS. 

A few times I've seen the error: no OS found when starting it. Usually a few restarts and it would work again.

Today there's also a worrisome error/ failure: when checking the hard drive the Smart check passed but the Short DST result is: failed on Hard Drive 1. The current BIOS version is 1.18.0.0

Please, if you managed to solve this issue, point me in the right direction! Thank you 😊

[praveenbv]

Hi@AdrianCata,

Welcome to HP Community!

In most cases, buggy drivers could cause Critical Process Died blue screen of death error. You can try updating all the device drivers to the latest versions to fix it. 

There are two ways you can get the right drivers for your video card and monitor: manually or automatically. 

Manual driver update – You can update your device drivers manually by going to the manufacturer’s website for both all your devices, and searching for the most recent correct driver for each. Be sure to choose only drivers that are compatible with your variant of Windows 10. 

Another big cause of Critical Process Died is faulty or buggy hardware or software programs installed. If you’ve recently installed some programs or hardware components, try upgrade them to the latest versions available or remove them completely from your PC. 

If your hard drive or RAM is corrupted, a blue screen of death error such as Critical Process Died would pop up and force reboot your computer. This is your computer’s way of protecting itself from further damage. You can run two built-in checks to make sure that your disk and RAM are at a good state: 

1: Run SFC (System File Checker)

SFC stands for system file checker. It helps you replace corrupted or faulty system files with new good ones. 

1) On your keyboard, press the Windows logo key, and type in cmd. Right-click Command Prompt and click Run as administrator. 

2) Type sfc /scannow and press Enter on your keyboard. 

Wait for a while for this process to finish. Then restart your computer. 

3) Restart your computer when the check is done. See if the Critical Process Died error happens again. If the problem continues, move on to the DISM check. 

DISM stands for Deployment Image Servicing and Management. If the system file checker can’t help you fix the Critical Process Died blue screen of death error, you can run DISM as well. Otherwise, it wouldn’t be necessary. 

1) On your keyboard, press the Windows logo key, and type cmd. Right-click Command Prompt and click Run as administrator. 

2) In the Command Prompt window, type in the following commands one by one, and press Enter key after each one. 

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

3) Restart your computer when all the checking are done.  

If you’ve tried all the above methods but still can’t solve your Critical Process Died problem, it’s time to refresh or reset your Windows 10: click here for steps.

Hope this helps! Keep me posted.

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