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HP Recommended
HP 2000 NOTEBOOK PC
Microsoft Windows 10 (64-bit)

 

IMG_20190424_204451.jpg

 

1 REPLY 1
HP Recommended

@CherubimX Welcome to HP Forums!

Let's begin with an extensive hardware test to identify the cause of the issue:

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.
  • If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

If the tests pass, I recommend you perform the below steps:

  • Open the Start menu.
  • Type “cmd.”
  • Right-click on the first result (Command Prompt) and select Run as administrator.
  • Type “sfc /scannow” and hit enter.
  • Wait for the process to finish and restart your computer.

How to perform Clean Boot in Windows 10:

  • Open the start menu and type “msconfig.”
  • Hit enter to open the System Configuration application.
  • Go to the Services tab and check the Hide all Microsoft services option.
  • Go to the Startup tab and click Open Task Manager.
  • Disable all services you see.
  • Restart your computer.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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