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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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1 REPLY 1
04-25-2019 12:31 PM
@CherubimX Welcome to HP Forums!
Let's begin with an extensive hardware test to identify the cause of the issue:
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
- Click Extensive Test.
- Click Run once, or Loop until error.
- While the test is running, the time remaining and test result for each component display on the screen.
- If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
If the tests pass, I recommend you perform the below steps:
- Open the Start menu.
- Type “cmd.”
- Right-click on the first result (Command Prompt) and select Run as administrator.
- Type “sfc /scannow” and hit enter.
- Wait for the process to finish and restart your computer.
How to perform Clean Boot in Windows 10:
- Open the start menu and type “msconfig.”
- Hit enter to open the System Configuration application.
- Go to the Services tab and check the Hide all Microsoft services option.
- Go to the Startup tab and click Open Task Manager.
- Disable all services you see.
- Restart your computer.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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