Samsung Galaxy S3 cannot connect to Pavilion notebook g119dx

[rkosteinway]

Samsung Galaxy S3 tablet does not connect to Pavilion G119DX

Details follow:

WINDOWS ENVIRONMENT

HP Pavilion Notebook 17 g119dx
BIOS: F.89
HP Product number P1A84UA#ABA
Operating system image: 15WW3CGT601#SABA#DABA
Installed OS version: 1809 (10.0.17763)
Windows 10 Home Version 1809 OS Build 17763.292

TABLET ENVIRONMENT
Samsung Galazy 3 SM T210R Android 4.4.2
Kernel 3.4.5-2364900
Build KOTH49H.T210RUES0CQA1
Set as MTP device

SYMPTOMS
On USB connection from tablet to any of the notebook USBs (type 2 or type 3) the following happens:
1. Windows file explorer briefly flashes showing folders on tablet
2. This message appears: "The device has either stopped responding or has been disconnected"
Closing message box "The device has either stopped responding or has been disconnected" causes the sequence 1 and 2 above to repeated

NOTE:
>>>>>Tablet with the same cable connects to other windows 10 laptops with no problem
>>>>>Other devices (flash drives, card readers, etc) work fine connected to any USB on this laptop

EFFORTS SO FAR
1. Using Windows 10 Device Manager, uninstalled "Samsung Mobile USB Composite Device" then reconnected tablet
2. Using device manager, tried to update Samsung driver. No newer drivers found.
3. Downloaded and installed
SAMSUNG_USB_Driver_for_Mobile_Phones_ver_1.5.65.0
4. Swapped cables
5. Tried both USB3 ports and the one USB2 port on laptop.  No further ports available.
6. Using device manager, uninstalled USB Root Hub and restarted laptop

[Echo_Lake]

@rkosteinway
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

You can change the USB settings so that your tablet will sync, charge, etc. when connected to a computer. Both the MTP ( Media Transfer Protocol) and USB mass storage mode have similar functions that enable the transfer of files.

Also, you can change the settings on Tablets. 

1. Go to Settings > More…
2. In More, tap on USB Utilities.
3. Then, touch Connect Storage to PC.
4. Now, plug your USB cable into your PC, and then into your Android® device. A screen will appear with the green Android icon with a USB Connected on the screen. Press OK. When successful, the Android® icon will turn orange.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[rkosteinway]

Hi, Echo Lake

Thanks for the quick response!!

On the Samsung Galaxy S3, under Settings, More settings there are options only for Airplane mode, Printing, VPN, and Media share nearby devices (ie, via wi-fi or mobile hotspot).

However, once the tablet is plugged into the pc, you can drag the tablet notification bar down and you have a choice of MTP or PTP.  There is no choice for "storage."

PTP is apparently photos only; MTP allows fle transfer.  The tablet is set to MTP.

But thanks again.  Any other ideas?

[Echo_Lake]

@rkosteinway

As you've performed relevant troubleshooting steps and other devices functions normally, it sounds like its not an issue with the computer hardware. 

You can talk to our HP smart Friend team who can help you with this issue: HP Smart Friend

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.