Entering your admin password on a laptop that has been hacked is little different than sending your credentials to them in an email! There is no way to knowing what malware they loaded on your PC and could very well be monitoring and capturing every ID and password you now enter.
The only safe thing to do now is a complete factory reset from external media because that reformats and erases your entire drive -- effectively removing everything from it.
Since your PC can not successfully do an internal factory reset, your ways to accomplish this are the following: - Factory reset using external HP image you make - Factory reset using external HP image you buy
Each of these is discussed in some detail below ...
---------- Factory reset using external HP image you make ---------- HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.
This works the same as the factory reset described above.
---------- Factory reset using external HP image you buy ---------- For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks.
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Support.
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