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‎06-25-2025 01:16 PM

HP Recommended
Product: HP ENVY x360 13.3 inch 2-in-1 Laptop PC 13-bf0000 (552D5AV)
Operating System: Microsoft Windows 11

Screen and hinge bent upon return from warranty repair today.

Can't appear to reopen case to contact HP.

How do I get back in touch to say there was damage upon return of the notebook?

image0.jpegimage1.jpeg

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1 REPLY 1

‎06-27-2025 03:22 AM

HP Recommended

@SB1014, Welcome to the HP Support Community 

  

I understand you are facing an issue with your hinge issue. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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