Screen and hinge bent upon return from warranty repair

[SB1014]

Hi Folks, as an update, another week on, I have now received two emails from HP saying (summarised)

Email 1

we have promptly forwarded it to our dedicated complaints department. They are committed to addressing the issue you've raised and will make every effort to provide you with a response within two business days

Email 2.

Your case has been escalated to the Customer Relations team.

We will investigate the case thoroughly and get back to you with a possible solution.  

In the meantime if you have any other concerns do not hesitate to contact us.

which appears to be lots of forwarding and escalating but no actual resolution, we appear no closer to a resolution than over a month ago.

[Max3Aj]

@SB1014, I understand you've received a couple of emails about your case being escalated, and it's completely frustrating that you're still waiting for a resolution.

While your case has been escalated to both the complaints department and the Customer Relations team, I understand that hearing about internal processes doesn't solve your problem. We're actively working to get a concrete solution for you.

Please know that we've re-emphasized the urgency of your situation to the relevant teams. They are indeed working on a resolution, and we expect them to get back to you as soon as possible with a definitive plan.

Thank you for your continued patience as we push for a resolution.

Max3Aj

HP Support