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‎08-07-2022 02:18 AM

HP Recommended
Operating System: Microsoft Windows 11

I have HP notebook, suddenly my screen went blank, then I did force shutdown ,then tried to restart again  but screen remains black and capslock starts blinking with  3 long and 2 short blink(both in white) and also my fan is working.. What might be the cause.. Please guide and what to do

1 REPLY 1

‎08-07-2022 04:35 AM

HP Recommended

Hello @Sarthaksaran31 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

HP Laptop Starts but No Display | Black Screen | @HPSupport
HP Laptop Starts but No Display | Black Screen | @HPSupport
youtube.com/watch?v=sj6kYmT7GLs
Chapters: 00:00 Introduction 00:13 Reset the Laptop 00:56 Connect an external monitor 01:54 Recover the BIOS 02:35 Reseat the memory modules In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen
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