• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 11

I have HP notebook, suddenly my screen went blank, then I did force shutdown ,then tried to restart again  but screen remains black and capslock starts blinking with  3 long and 2 short blink(both in white) and also my fan is working.. What might be the cause.. Please guide and what to do

1 REPLY 1
HP Recommended

Hello @Sarthaksaran31 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

Follow the HP standard procedures:

(1https://www.youtube.com/watch?v=sj6kYmT7GLs

(2https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

Chapters: 00:00 Introduction 00:13 Reset the Laptop 00:56 Connect an external monitor 01:54 Recover the BIOS 02:35 Reseat the memory modules In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.