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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Screen freeze and blue screen death

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09-21-2020 04:56 AM
This has been happening quite often now (every alternate day). One of the two things happen.
1. The screen freezes and I am not able to move the mouse cursor, keypad becomes unresponsive (so I can't open Task Manager to end processes) and I have no other option but to hold the power button and restart the laptop.
2. Laptop dies suddenly and a blue screen appears with the following messages (dated from latest to oldest)
- Stop code: KMODE_EXCEPTION NOT_HANDLED, What Failed: win32kbase.sys
- Stop code: IRQL_NOT_LESS_OR_EQUAL
- Stop code: SYSTEM_SERVICE_EXCEPTION
- Stop code: KMODE_EXCEPTION NOT_HANDLED
Please help me with this. I regularly update my Windows, have updated all drivers, and also done drive check and fixed issues using command prompt. My laptop is just 1.5 years old.
09-23-2020 11:46 AM
@DexterSin, Welcome to HP Support Community!
I see that the computer is in an error state, I'd suggest you perform a system recovery to resolve the issue.
Refer to the document HP PCs - Performing a System Recovery (Windows 10) for help.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee