Screen frozen

[Tapestry2]

Hello. When I try to turn on my HP Chrome 14 lap top the screen stays frozen on the screen saver with the Chrome symbol on the screen. It does not respond to any pushed keys, it does not respond to me turning off the computer and turning it back on and it does not respond to a hard-up reboot when pressing the reserve button and the power button at the same time.

Please help!

Thank you!

[The_Fossette]

@Tapestry2,

I reviewed your post and I understand that the computer is frozen.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03666323

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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