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‎01-31-2020 09:13 PM - edited ‎01-31-2020 09:29 PM

HP Recommended
Product: Hp 15 f387
Operating System: Microsoft Windows 10 (64-bit)

The screen is broken on this laptop. It was my grandsons. We don’t have his password for windows. So I’m trying to do a factory recovery using the TV for a screen. Trouble is I can’t tell when the factory reset is done. Any ideas? And How long does it usually take?Thank you in advance for any help you can give! Nancy

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‎01-31-2020 09:52 PM

HP Recommended

I guess I’ll just turn it off and turn it on again and see if it works and if not I’m not any worse off than when I started since we weren’t using this anyway and we couldn’t get it to boot up without having the password thanks for taking a peek at this. Nancy

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1 REPLY 1

‎01-31-2020 09:52 PM

HP Recommended

I guess I’ll just turn it off and turn it on again and see if it works and if not I’m not any worse off than when I started since we weren’t using this anyway and we couldn’t get it to boot up without having the password thanks for taking a peek at this. Nancy

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