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Libb11
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Message 1 of 2
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Screen is stuck on hp start circles

HP Recommended
HP Notebook
Microsoft Windows XP

HP Notebook

Model 14-an001na

ProdID X3L94EA# ABU

In turning on screen is stuck on the hp screen with spinning circles.

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WAWood
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Level 16
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Message 2 of 2
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HP Recommended

@Libb11 

Are you REALLY running Windows XP, as your thread header claims?

 

If so, this is almost certainly a failing drive issue, as any laptop drive that old would be failing by now.

 

To check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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