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HP Recommended
HP 15s-fq2016na
Microsoft Windows 11

Everytime I enter the pin to log in, my laptop crashes everytime and it keeps saying WHEA_UNCORRECTABLE_ERROR, can someone please find a solution for me

6 REPLIES 6
HP Recommended

Hello GrimTimes,

 

first check your installed HDD.

 

Follow this guide:

 

HP Desktop PCs - Testing the hard drive using SMART

https://support.hp.com/us-en/document/ish_3894103-3152626-16

( Equally applicable to notebooks, because it's all about the hard drive )

 

What is the result of "SMART Short Self-Test: Runs a short self-test on the hard drive." ?

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655490873861.png

HP Recommended

I have an SSD, not a hard drive, and theres no SMART option in my bios

HP Recommended

Hello GrimTimes,

 

well the SSD logical filesystem and its allocation table can also be corrupted.

 

(1) Can you post a clear picture of the error message ?

(2) Follow instructions from INTEL

How to Resolve Blue Screen Error with WHEA_UNCORRECTABLE_ERROR in Windows*

https://www.intel.com/content/www/us/en/support/articles/000028099/processors/intel-core-processors....

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655492329265.png

HP Recommended

20220618_101404.jpg

HP Recommended

20220617_184926.jpg

HP Recommended

Hello GrimTimes,

 

in your case, it is not possible to repair the windows operating system. A complete (re)installation is necessary !
Do you have very important private data on the SSD ? In this case you should boot from a bootable Linux distribution written on a USB stick. Then you could backup data to an external USB hard disk.

 

If you are very unsure, I would have the device installed at a professional notebook repair store. That is my personal advice.

 

Please report your results.

 

best regards

---

Dear Community Member, please click the YES button on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply 'Accept as Solution'.

Do this on the post I wrote that helped solve it.

Thank you very much 

ub6424_0-1655547037797.png

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.