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Locked

‎08-04-2020 12:22 AM - edited ‎08-04-2020 01:38 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0049ax
Operating System: Microsoft Windows 10 (64-bit)

Whenever I'm playing GTA V or Rainbow Six Siege, my laptop suddenly goes on to show me "locking" screen then it just turn black and I need to manually turn it back on. It happens only after the BIOS update about a week ago. I need help resolving this situation. 

5 people had the same question
6 REPLIES 6

‎08-04-2020 08:50 AM

HP Recommended

Have you updated your BIOS to F.08? 

Can you check your BIOS version and let me know? 

 

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‎08-15-2020 10:56 PM

HP Recommended

Hi there ! 

Let me make this thing clear . I AM NOT HP TECHNICIAN OR SUPPORT AGENT. I AM JUST AN OLD HP CUSTOMER. WHATEVER SOLUTIONS I SUGGEST YOU ARE DOING IT ON YOUR OWN RISK. I AM NOT RESPONSIBLE FOR ANY KIND OF FAILURE. IF YOU RAN INTO IT.

I recommend you to rollback the BIOS Update. 

TRY THIS :

In the SYSTEM DIAGNOSTICS(HP PC HARDWARE DIAGNOSTICS UEFI)>FIRMWARE MANAGEMENT>BIOS ROLLBACK.

This will downgrade your BIOS to the previous one.

HOPE THIS HELPS. PLEASE ACCEPT THIS AS A SOLUTION IF IT WORKS WELL. LET ME KNOW HOW DOES IT GO.

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‎08-16-2020 12:45 AM

HP Recommended

You can't roll bios back with that model though. 

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‎08-17-2020 01:38 AM

HP Recommended

Yes my BIOS version is F.08

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‎08-17-2020 01:39 AM

HP Recommended

I tried downgrading and it gives me problems such as unable to open my microsoft office applications. 

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‎09-04-2020 09:18 AM

HP Recommended

I'm also facing the same issue in my pavilion laptop while playing gta 5..please help me if you have fixed it

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