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‎06-15-2026 05:44 AM

HP Recommended

Dear Support Team,

I have been experiencing an issue with my laptop where the screen and keyboard backlight flicker at random times. During these flickering episodes, my mouse also disconnects and reconnects repeatedly.

However, the laptop itself does not shut down or freeze. The fans continue running normally, and any applications or tasks I am working on are not interrupted or closed.

I have already tried several troubleshooting steps, including updating all drivers and checking Windows for corrupted system files, but the issue still persists.

Could you please advise me on any additional steps I could take to resolve this problem? If this appears to be a hardware-related issue, I would also like to know whether I should send the laptop in for warranty repair.

I hope to receive your response as soon as possible.

Thank you for your assistance.

Kind regards,

Karolis

1 REPLY 1

‎06-16-2026 02:43 PM

HP Recommended

Hi @Karolis1,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

Meanwhile, you can refer to the following link to resolve the issue: 

https://www.hp.com/us-en/shop/tech-takes/how-to-stop-laptop-screen-flickering

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


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