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‎05-18-2019 09:01 AM - edited ‎05-18-2019 09:02 AM

HP Recommended
Product: HP laptop 14-bw12nr
Operating System: Microsoft Windows 10 (32-bit)

When I start up the laptop, a black screen says "X:\windows\system32>". I've tried a hard reset, it doesn't work. I've tried a few other things people have recommended. I need this computer, please help. 

7 people had the same question
1 REPLY 1

‎05-19-2019 02:32 PM - edited ‎05-19-2019 02:33 PM

HP Recommended

@KendraHawks
Thank you for posting on the HP Support Community.

  • Have you tried a system restore? 
  • Did this happen after a recent window or software update?
  • Have you tried a system factory recovery?

Click here to know more about System Recovery (Windows 10)
Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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