• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-18-2019 09:01 AM - edited ‎05-18-2019 09:02 AM

HP Recommended
Product: HP laptop 14-bw12nr
Operating System: Microsoft Windows 10 (32-bit)

When I start up the laptop, a black screen says "X:\windows\system32>". I've tried a hard reset, it doesn't work. I've tried a few other things people have recommended. I need this computer, please help. 

1 REPLY 1

‎05-19-2019 02:32 PM - edited ‎05-19-2019 02:33 PM

HP Recommended

@KendraHawks
Thank you for posting on the HP Support Community.

  • Have you tried a system restore? 
  • Did this happen after a recent window or software update?
  • Have you tried a system factory recovery?

Click here to know more about System Recovery (Windows 10)
Hope this helps! Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.