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HP Recommended
Spectre x360 (2017)
Microsoft Windows 10 (64-bit)

Hello,

 

Yesterday I picked up a new 15.6 inch Spectre from Best Buy.  It's the new 2017 model.  

 

When I booted it up for the first time and was proceeding through the setup screens, suddenly the screen went black.  After awhile, there was nothing I could do except try to reboot the system but the black screen kept coming back.  I was about to reach out to support when I was finally able to boot back in--and it took me back to the question I left off on.

 

I was able to complete setup and the computer seems fine except it drops wifi sometimes when watching videos.  Otherwise, this is a very beautiful and well - built computer.

 

However, since I'm still within my return window I'm wondering if I should exchange it based on the issues I described.

 

Thanks in advance. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Hi,


Yes this would be the best example of return. Please exercise this right and get a new one.

I would definitely return it since it was picked up just yesterday.


Regards

Visruth

View solution in original post

1 REPLY 1
HP Recommended
Hi,


Yes this would be the best example of return. Please exercise this right and get a new one.

I would definitely return it since it was picked up just yesterday.


Regards

Visruth
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.