Screen without backlight, no internet, unable to do reset because of s mode while s mode already off

[Nadieke]

Hi, 

I bought a HP laptop 15s-eq2043nb and it functioned for exactly 2 weeks. I have multiple issues which seem to create a vicious circle. I have tried about any solution proposed on the internet for each of the issues, but no luck. 

Problem 1

After a windows update my screen turned black. In the beginning I could still link my laptop to a tv screen. I tried updating the display driver, but I got the message that I had the most recent version. For no particular reason, after a new attempt to connect to a secondary screen (I tried multiple with different cables) it all of the sudden didn't work anymore. By accident I discovered that the screen was actually not totally black. When the sunlight falls into the screen from a certain angle, I can still see a faint version of the screen. I checked all display settings, but nothing seems to be wrong.

Problem 2

I have no internet connection and I have no wif-fi option anymore in the networking settings. I don't succeed in re-storing this via Troubleshooter. 

Problem 3

I tried doing a complete re-set, including removal of my files, but I get a message that this is not possible in S Mode. Which is a strange in itself, because I deactivated S Mode during the installation of McAfee ... When I look in System Activation there is no mention of S Mode at all. 

I uninstalled McAfee, but that didn't change anything. 

In Windows Update I see that there is an update which is paused, but I cannot unpause it. I get an "unknown error" message. 

I hope that someone can help, because HP service centers are scarce in my region and I'm getting desperate 😞

Thanks!

[Anand_Andy]

Hi @Nadieke,

Welcome to the HP Support Community

I understand you are facing an issue with your HP 15.6 Inch Laptop PC 15-E2000. Not to worry I will help you to get a resolution to resolve the issue.

As you have already tried troubleshooting and the issue still persists, the PC needs to be sent to HP Service  Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!