Scrolling down own it's own

[Kitty_15]

I am having HP laptop which is windows 10 operating system... From yesterday morning suddenly my laptop started scrolling down own it's own.. I started wifi to connect with internet but list of networks were scrolling down 

Then I started my files list and chrome and everything else but same problem occurred..

Then I searched in Google about this , I found HP solutions of updates driver which I tried and it said it's already updated then I tried microsoft solution of uncheck the mouse option which was already unchecked.. btw I don't have F6 or F7 keys

Infact, I have tried all solutions of disabling unnecessary services 

I have tried all the solutions given in this webpage and Google since yesterday 

Plz help me ,, I have a really imp work pending but can't do because of this issue of laptop..

[Garp_senchau]

@Kitty_15, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check for stuck keys

Press every key on the keyboard one by one, especially arrow keys, Page Down, Spacebar, and Ctrl.

Try gently cleaning the keyboard with compressed air.

If you have a USB keyboard connected, unplug it and check if the problem continues.

Disconnect all external input devices

If you have an external mouse or keyboard, unplug them.

See if scrolling continues.

Disable the touchpad temporarily

Press Windows + I to open Settings → Devices → Touchpad.

Toggle touchpad off temporarily to check if it stops the scrolling.

If your laptop doesn’t allow this directly, try using the Device Manager:

Press Windows + X → Device Manager → expand “Mice and other pointing devices” → right-click the touchpad device → Disable device.

Test if the scrolling stops.

Check for malware

Run a full antivirus scan (Windows Defender or your preferred antivirus).

Update or reinstall drivers manually

Go to HP’s official site → enter your laptop model → download the latest touchpad and keyboard drivers.

In Device Manager, uninstall the touchpad driver, then install the downloaded driver fresh.

Try an external mouse

Connect an external mouse.

See if the scrolling behavior changes or stops.

Check Windows Accessibility settings

Go to Settings → Ease of Access → Keyboard.

Make sure “Sticky Keys” or “Filter Keys” are off.

Run System File Checker

Open Command Prompt as administrator (search "cmd", right-click → Run as administrator).

Run command: sfc /scannow

Wait for it to complete and fix any system issues.

Last resort: Restore system

If the issue started suddenly, try a system restore point to a day before the problem started.

Go to Control Panel → Recovery → Open System Restore → follow instructions.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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