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HP Recommended
hp 15-bw664-ur
Microsoft Windows 10 (64-bit)

Good afternoon. After reinstalling Windows, there was one problem, the sm bus controller was not installed on the laptop 15-bw664ur 3YD15EA#ACB.  It seems that I found the drivers for the AMD mobile chipset, but after installing the driver, it generally began to be defined as an unknown device.

Can someone suggest or indicate where to download and install the drivers correctly?

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Below is the driver you need for the ACPI \ SMB0001 device...

 

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101991.exe

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

I think the chipset driver installed the SMBus controller, and now enabled another device that has no driver.

 

If the chipset driver failed to install the SMBus controller, then it still would be showing up as a SMBus controller.

 

Please post the hardware ID for the unknown device, so I can figure out what driver it needs.

 

Use this guide to for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

HP Recommended

Приношу свои извинения за задержку с ответом. Вот идентификатор: ACPI \ VEN_SMB & DEV_0001

ACPI \ SMB0001

*SMB0001

HP Recommended

Hi:

 

Below is the driver you need for the ACPI \ SMB0001 device...

 

This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface.

 

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101991.exe

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