Searching for HP Recovery Media

[tlclark4363]

On boot, I get the message that my PC/Device needs to be repaired.  The operating system couldn't load because the kernel is missing or contains errors.  The recovery tools on the laptop will not run.  On another laptop, I downloaded the hp cloud recovery tool to try and make a bootable flash drive to restore the laptop, but it doesn't support creating a recovery tool for this HP 15s-eq1000 laptop.  It informs me to contact HP support, however, since this laptop is no longer under warranty, I cannot find a phone number where I can contact them.  Does anyone know how I can purchase or obtain a recover tool for this HP 15s-1000 laptop (1E871AV)?

[Paul_Tikkanen]

That model PC is probably supported by the cloud recovery tool but the 1E871AV is the general product number that covers more than 100 different individual product numbers.

HP PartSurfer

The easiest thing to do would be to enter your notebook's serial number in the search window at the link below, and it should provide the product number for the specific model notebook you have.

HP PartSurfer

Once you have the correct product number you have to also add #ABA to the right of the other characters.