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- HP Community
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- Notebook Operating System and Recovery
- Serial number is shown different after BIOS update

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05-06-2024
04:12 AM
- last edited on
05-06-2024
10:08 AM
by
DANCOS
I downloaded the lastest and compatible version of the BIOS for my laptop but after updating the BIOS, some information about my laptop was changed. My device is shown differently in HP. HP is not autodetecting my product. It is also shown differently in BIOS settings.
Now it's showing the name as: InsydeH20 EFI BIOS
[Personal Information Removed]
Product ID as; 1234567#ABA
My original model name is PC Notebook HP - 15-da0061ns
And the BIOS version that I installed is F.47 Rev.A (from December 25, 2023)
Please, tell me why did this happen if supposedly that's the compatible version with my laptop? Please, what should I do to have the original information back?