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‎07-24-2020 03:06 PM

HP Recommended
Product: HP Chromebook x360 14-da0012dx
Operating System: Chrome OS

My Chromebook, which is still within its warranty period, will not boot at all. Therefore, I have no way of finding out the S/N or Product Number from the display in order to start a ticket. When I input the information on the underside of the Chromebook into the HP website, the product is not recognized. How should I proceed in order to get a ticket started to resolve this problem?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2020 02:31 PM

HP Recommended

@cws2020

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c04244478

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

View solution in original post

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1 REPLY 1

‎07-27-2020 02:31 PM

HP Recommended

@cws2020

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/in-en/document/c04244478

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 


I am an HP Employee

Was this reply helpful? Yes No
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