Serial nummber just, vanishing?

[Jorex]

I was trying to reach out to support, when they asked me for my serial nummber. Was no big deal, however it didint work. I tried to read it again, enter it again, man i got a freind to check it. Still "Invalid serial nummber" So i cant even reach out for support from a person at HP, as it requires a serial nummber. So im pretty much at a dead end here? Is there anyone who knows how to resolve this? I tried both the web, and app.

[Irfan_06]

Hi @Jorex,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are looking for support on your Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your notebook recently?

Take care and have a great day ahead!

Irwin6

HP Support

[Jorex]

- Exact model number: 7DC31ES#UUW / HP ProBook 430 G6

- When was the last time it was working fine? : Unsure, i belive it was around 2-3 weeks ago.

- Were there any changes made to your notebook recently? Only software updates from windows, nothing else.

Thanks!