Matt75 Student
Student
1 0 0
Message 1 of 2
27
Flag Post
HP Recommended

Set up details

Hp laptop dboo43na and a4

I messed up the setup details and now I cannot log on with user name and password please can you help

1 REPLY
Dean Dean
Dean
8102 650 2896
Message 2 of 2
10
Flag Post
HP Recommended

Set up details

Hello @Matt75 

 

Welcome to the HP Support Community.

 

I assume this is a new computer or Windows may have been reinstalled (freshly installed) .

 

If this is the case, just restore the device back to factory default condition and set it up again >> here is how to do it >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&section=ccweb&sfs=tdoc&lc=en

 

Hope this helps.

**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !

I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation