02-12-2019 01:26 PM
I messed up the setup details and now I cannot log on with user name and password please can you help
02-13-2019 01:56 AM
Welcome to the HP Support Community.
I assume this is a new computer or Windows may have been reinstalled (freshly installed) .
If this is the case, just restore the device back to factory default condition and set it up again >> here is how to do it >> http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net§ion=ccweb&sfs=tdoc&lc=en
Hope this helps.
**** Click on the button below to mark this post as an ACCEPTED SOLUTION if it helps
**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security