Settings panel crashes after launching it from taskbar

[eljeffe58]

I have not been able to find a solution for the Settings panel consistently crashing after launching it from the taskbar. I have reset to factory default and updated all drivers from Windows Update and HP assistant app. Nothing works. The only way to access settings is to search for what setting one wants to change and then entering settings from that route. I think this qualifies as a serious bug.

[ub6424]

Hello @eljeffe58 

Sorry to hear that you are having problems ... and I would like to help you.

try this quick fix:

- Click the Start button

- right-click the Settings cog icon

- then click “App settings”.
- Finally, scroll down in the new window until you see the Reset button, then click Reset

best regards

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[eljeffe58]

Hi. Thanks for the suggestion. I did try this previously. That solution did not help, sadly. 

[ub6424]

Hello @eljeffe58 

ok, now dive a little bit deeper ...

(1) Open cmd.exe as administrator and execute:

sfc  /scannow

(2) Reboot 

(3) Open cmd.exe as administrator and execute:

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(4) Reboot 

(5) Test <settings>

Please report your results

best regards

[eljeffe58]

I did all of that just now and the settings panel continues to crash. 

[ub6424]

Hello @eljeffe58 

Take time and try this:

https://youtu.be/eKde8M3cn38?t=59

( start at 59 seconds )

Skip the command "sfc  /scannow"

link: https://www.microsoft.com/en-us/software-download/windows11

Do you know this youtube video ?

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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[eljeffe58]

Just as an aside, the sales crew at my Best Buy reported they have had two of these units returned in the past few days for this exact reason. I will try to do the media install tomorrow. Would it be just the same to reset with a downloaded copy from the cloud, not local?

[ub6424]

Hello @eljeffe58 

Please use the local variant. 

See you 😊

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️