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‎11-24-2018 06:57 PM

HP Recommended
Product: HP Pavilion x360 Convertible 14-ba0xx
Operating System: Microsoft Windows 10 (64-bit)

This is a new laptop with none of the crap loaded into its drives. I ran the test found while figuring out the best diagnostic "HP authentic" tools and here I am scratching the head with the results (HP Pavilion x360 Convertible 14-ba0xx). I did not make any change to the selection parameters and let the system decide as what it wanted. 

 

Thanks,

x-360.PNG

1 REPLY 1

‎11-24-2018 10:48 PM

HP Recommended

Hello @Aryaputr,

 

Sorry to hear that.

 

I want to suggest using HP Support Assistant to ensure all the latest drivers have been installed. It may also be advisable to update your BIOS from your computer's Software and Driver's page. In case you don't already have it, here is the download page for HP Support Assistant. 

 

I also recommend referring to this HP UEFI Diagnostics Advisory Document. Please download the latest version as stated in the Description and then run the UEFI Diagnostics instead of the Windows version (which I assume you ran). The UEFI version can be accessed through repeatedly pressing Esc upon startup then selecting F2. 

 

I also want to recommend this Advisory since your model is listed and the computer failed the short drive self-test.

 

Let us know how it all goes.

 

Best regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
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