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‎04-02-2020 02:36 AM - last edited on ‎04-02-2020 08:53 AM by Retired

HP Recommended
Product: 5AY34PA
Operating System: Microsoft Windows 10 (64-bit)

Unable to reset my laptop

Product no.-5AY34PA

SERIAL NUMBER-[edited]

1 REPLY 1

‎04-02-2020 08:04 AM

HP Recommended

Hi:

 

The only suggestion I can offer if the drive did not produce a failure code would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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